Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request an estimate or book a service
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Submit feedback, reviews, or testimonials
• Create an account on our website

This information may include:

• Name and contact details (phone number, email address, postal address)
• Property address and service location
• Service preferences and requirements
• Payment information (processed securely through third-party providers)
• Photos of your property (if you choose to upload them)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our grounds maintenance services
• Communication: To respond to inquiries, send estimates, and provide customer support
• Scheduling: To arrange and manage service appointments
• Marketing: To send promotional materials and newsletters (with your consent)
• Analytics: To understand how visitors use our website and improve user experience
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Business Operations: To process payments, maintain records, and manage customer relationships

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, conducting business, or servicing you (e.g., payment processors, email service providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of Rights: To protect the rights, property, or safety of Terra Maintenance, our customers, or others
• With Your Consent: When you explicitly consent to sharing your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Under Australian Privacy Principles and applicable laws, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at admin@terramaintenance.com.au or call 0421 300 313.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Australian Privacy Principles Compliance

Terra Maintenance complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian law.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

We will investigate and respond to all complaints within a reasonable timeframe, typically within 30 days of receipt.